Consumers in Saudi Arabia are protected by a set of laws and rules issued by the Ministry of Commerce, most importantly the E-Commerce Law, the Anti-Commercial Fraud Law, and the rules on warranty, exchange and price display. Knowing your consumer rights lets you deal with a shop with confidence and know when to claim and when to report.
Reviewed by: Ahmed Hasan AlShehriAttorney at USUS Law FirmLast updated:
Key consumer rights
| Right | What it means in practice |
|---|---|
| Knowing the price | The price is clearly displayed before purchase, and you are not asked to pay more |
| Invoice | An Arabic invoice showing the item, price and date |
| Warranty | Repair or replacement of a defective item within the stated warranty period |
| Exchange and return | Under the shop's published policy and the Ministry's rules, with exceptions for some goods |
| Cancelling an online purchase | Cancelling the contract within seven days of delivery unless the item was used or is exempt |
| Honest advertising | Not being misled by a fake offer or a false description |
| Sound goods | Not being sold counterfeit, adulterated or expired goods |
Periods and exceptions are set by the laws and Ministry of Commerce decisions; check the current official text.
Buying from online shops
- The shop must state its identity, address and registration, and describe the product and its full price including shipping.
- You may cancel the contract within seven days of receiving the product if you have not used it, unless it is an exempt case such as made-to-order goods.
- If delivery is late beyond the legal period, you may cancel and get your money back.
- Keep screenshots of the advert, the product page and the confirmation messages.
How to claim your right
- Ask the shop calmly and in writing, attaching the invoice.
- If refused, file a complaint with the Ministry of Commerce. Read Ministry of Commerce complaints.
- If the loss is large or there is fraud, you may need a claim or a criminal report. Read fraud and scams.
Frequently asked questions
Can a shop refuse a return if it says "goods sold are not returnable or exchangeable"?
That phrase does not remove your right for a defective item or one that does not match its description, or the rights the law gives you.
My device broke during the warranty and the agent refused to repair it. What should I do?
Keep the warranty certificate and the invoice, then file a complaint with the Ministry of Commerce.
Do consumer rights cover services as well as goods?
Yes, many of them cover services, such as honest advertising, clear pricing and an invoice.
Suffered serious harm from a business?
The Usus Law Firm team handles compensation claims and disputes with businesses within commercial cases, in Riyadh and Tabuk.
Legal review: the Usus Law Firm team
A select team of lawyers and legal advisers licensed by the Saudi Ministry of Justice, working from Riyadh and Tabuk, with experience before the general, commercial, labor, criminal, personal status and administrative courts. Every article is reviewed before publication and updated when laws or regulations change.
Last reviewed: 12 October 2026
This article is general legal information and is not a substitute for advice on your specific case. Court proceedings in Saudi Arabia are in Arabic; the official Arabic text of each law prevails.
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